To create an account on our online shop, enter your email address, which becomes your username, as well as other information required in the required fields.

Click on the “my account” tab and enter your username and password. Once connected, you can view and modify your personal information.

When you click on the forgotten password link, please enter the email address which was used to create your account. Your password will then be immediately sent to your email address. Make sure to check your spam folder if you have not received the email.

Sign up to the Le Tanneur newsletter by entering your email address at the bottom of the home page. You will be kept up to date with the news of Le Tanneur, our privilege offers and our events.

You can unsubscribe from the newsletter by clicking on the unsubscribe link at the bottom of the newsletters you receive. Do not hesitate to contact our customer service by email at customer-care@letanneuretcie.com if you have any issues.

The information that you give us to properly treat your order is used only in the framework of our commercial relation. In no way this data can be shared or sold to a third party. In agreement to the Loi Informatique and Liberte of the 6 January 1978, you have the right to access and modify your personal data. Regarding your banking details, this information is used only in the framework of your payment with our secure payment partners. We do not keep any bank information regarding your account.

To make an order online, you simply need to browse the different categories on the site, giving you access to all of our products. You can also browse by selecting for a type of product. Pick which products you wish to purchase by clicking “Add to basket”. Once these products are in your basket, you can check the content of it by clicking on the basket, and then let yourself be guided by clicking on the “make an order” button.

All orders are prepared and shipped within a timeframe of twenty (20) working days for a delivery to the US, and this counting beginning the day following the payment of the order (whilst stocks last). All orders made on the website between Monday and Friday before 2 pm CET will be processed on the same day; Monday to Thursday after 2 pm CET , it will be processed the following day. Any order made on Friday after 2 pm CET will be processed the following Monday; orders made during a bank holiday will be processed the following working day. Once your order has been shipped, an email will automatically be sent to you.

Once your order is confirmed, we will send you a confirmation email or a text message with the timeframe of your order. You can also access this information from your customer account in the “My orders” tab.

Then, we send you an email or sms of information, as well as the link to the carrier's tracking link as soon as your parcel is deposited in logistics. You can follow the progress of your order via this link.

We offer payment of your eshop orders by credit card: Visa, MasterCard, American Express, Discover, Google Wallet and Paypal and by e-gift card.

We deliver to the United States.

For deliveries to other countries, please visit us at letanneur.com

We offer the following shipping method :

• FedEx Express Delivery (2-3 days) - All duties & taxes included

Enjoy free shipping on all orders to the US. All duties & taxes included.

If you have not received your order after the scheduled timeframe and that there has been no delivery notification in your letter box, check the situation of your order through the link that you received by email. You can also contact the customer service by email at the following address: customer-care@letanneuretcie.com.

In this case please contact our customer service at the following address: customer-care@letanneuretcie.com.

Return shipping is free using the Prepaid Return Label included with your order.

Extended return period until January 25 for any orders placed between November 1, 2024, and December 25, 2024.

Outside of this period, the return window is 30 days.

Return shipping is free using the Prepaid Return Label included with your order. Please return the item(s) to us within 30 days of purchase for a full refund.

Your refund will be processed within 15 days after having received your package in our logistics, directly onto the payment method you payed for to confirm your order.

These emails can possibly be found in your “unwanted” or in your “spam” folder in your email system, these are often more sensible to protect your privacy by identifying mails who are not part of your contact list for example.

If your payment isn’t going through, make sure your card numbers and expiration dates are correct.

Verify with your bank establishment that they are not blocking the payment.

You can contact us by email at the following address:

customer-care@letanneuretcie.com

For any repair - for out-of-warranty items that have already been used,request, the Customer must contact Le Tanneur After-Sales Service by email at the following address: customer-care@letanneuretcie.com, providing photos of the product(s), as well as proof of purchase. product(s), as well as the proof of purchase. If your item is under warranty (twelve (12) months), you will receive an exchange.

Depending on the findings, the product will be taken care of by Le Tanneur's After-Sales Service. Le Tanneur items are guaranteed for 1 (one) year from the date of purchase and 6 (six) months for items sold in the factory outlet.

Subject to applicable legal provisions, the product will be transferred to the Le Tanneur repair shop which will decide of what happens, considering:
- In case of a manufacturing fault, Le Tanneur will replace your product. If there are no more stocks, we will suggest you select a product from our new collection with equal value to the damaged item;
- for out-of-warranty items that have already been used, we advise you to contact your nearest Le Tanneur shop.

We invite you to consult our leather care guide.